How it Works

Welcome to CASIRIS' page for processing warranty requests and making inquiries. If you register on our website, you can get full after sales service without any inconvenience. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your CASIRIS purchase may have caused. Please note this page is for purchases made through this website or the CASIRIS store on sites such as Amazon. For purchases made through CASIRIS' authorized resellers, please contact them directly. You can find the precise warranty period of your product on the literature inside its box or on this chart. You can email or visit our website if you have any questions. If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim. Thank you in advance for all of the information you provide; we know your time is valuable.

How to find S/N number?

The S/N number is on the back of the machine and you can find it as shown in the picture.

Process A Warranty

Fill out the form below, and someone will be in touch with you soon.